About the Role
We are seeking an experienced and highly organized Coordinator to support our team of Customer Service and Sales Representatives. The successful candidate will have excellent leadership, communication, and problem-solving skills, as well as experience working in a fast-paced call center environment.
What We Offer:
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- Dynamic and supportive work environment.
- Opportunities for career advancement and growth.
- Recognition and reward programs for outstanding performance.
If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover lette.
Requirements
2-3 years of experience in a customer service or sales role, preferably in a call center environment.
1-2 years of experience in a leadership or supervisory role, preferably in a customer service or sales team.
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment.
Strong technical skills, including proficiency in CRM software, Microsoft Office, and other productivity tools.
Ability to analyze data and provide insights to improve team performance.
Preferred Qualifications:
Experience working with customer service or sales software and technology.
Knowledge of customer service or sales principles, methods, and practices.
Experience working in a multi-channel contact center environment (optional).
Bilingual or multilingual skills.
Responsibilities:
Provide coaching, guidance, and support to Customer Service and Sales Representatives.
Monitor and analyze team performance metrics, providing insights and recommendations for improvement.
Assist with recruitment, training, and onboarding of new team members.
Collaborate with other departments to resolve customer complaints and concerns.
Develop and implement process improvements to increase efficiency and effectiveness.
About the Company
As a business leader, we know you understand the importance of adapting to frequently changing market conditions, the need to constantly expand your customer base, and continually optimizing your operations. That's why we help companies achieve their goals and find their balance through our experience and our comprehensive solutions.
So, what do we do? We're a BPO company that specializes in opening new opportunities, expanding into new markets, standardizing processes, and building strong customer relationships. We're not just about outsourcing – selling is in our DNA, and our relationships set us apart.